Oswald release notes

2.4.0 - 2021-03-04

Fixed

  • Fix image in password reset
  • Fix deleting code snippets
  • Fix Relatively large images result in error when getting the response
  • Date recognition improved
  • Fix context entity not always adding to rule score
  • Fix tags added manually in takeover interface not showing up when filtering
  • Fix counts in takeover interface
  • Fix empty slot filling text still triggering slot filling
  • Fix end hour for statistics not taken into account
  • Fix currently selected session not always shown in takeover session list
  • Fix messages sometimes not removed during of anonymise

Changed

  • New user interface design for the admin frontend
  • Changed google actions integration process
  • New Oswald SSL certificates
  • Improved responder speed
  • Takeover interface filter and sort improved
  • Extra monitoring on internal services
  • Extra types of custom charts
  • Removed response message charts in favour of journey roadmap
  • Facebook changed/limited some of its APIs, coping with this: https://developers.facebook.com/docs/messenger-platform/europe-updates

Added

  • Allow both positive and negative feedback on messages in widget
  • Allow deleting chatbot tags
  • Allow setting a message after time from a code response
  • Allow publishing the widget config only, without disturbing the other parts of the chatbot
  • Allow sending messages to the test version of the bot from the 'test widget' interface
  • Added a button to get a link to the conversation from the 'test widget' interface
  • Allow using google account linking for google actions
  • Payconiq integration now possible
  • Automatic issue detection for chatbots (e.g. too few training sentences, broken link detection, unused intents, ...)
  • Allow defining Oswald session cookie in widget settings
  • Allow playing audio on new conversations or messages in takeover interface
  • Command for message after takeover
  • Allow sending files from takeover interface
  • Show count of active conversations in takeover interface
  • User journey roadmap
  • Auto discover links in agent messages when sending them to the widget
  • Visually indicate new activity in the session list
  • Allow merging intents
  • Allow warning user when typing a long message in the widget that the bot might not understand
  • Expose currently open webpage to code responses

2.3.0 - 2020-11-23

Fixed

  • Auto-scroll down in takeover when new messages arrive
  • Missing translations
  • Fix short input field
  • Recompute confusion matrix when language changes
  • Synonyms were sometimes not updated for entities
  • Various improvements to socket stability and reconnects
  • Fixed unanswered and takeover counts in statistics
  • Improved performance and stability of fetching and saving scenarios
  • Fix unanswered messages remains pending

Changed

  • Google actions reworked to match new API
  • Changed title messages distribution to conversation length in statistics
  • Split unanswered and no-intent found lists in train
  • Added totals in charts
  • Clean up empty sessions (without user interaction)

Added

  • Show value of entity in default chatbot language when viewing other languages
  • Allow routing requests to Zendesk based on the url
  • Show agent name in Zendesk
  • Clustering unanswered questions
  • Allow downloading and replacing training sentences for single intent
  • Explain intent feature
  • Slot filling for scenarios
  • Allow sending event to chatbot when user clicks link
  • Allow auto-translate of entities and scenarios (Google Translate)
  • Allow tagging based on current url
  • Tag conversations based on endpoint (api, messenger, google actions...)
  • Allow warning user when typing a long message
  • Allow filtering statistics page based on tags

2.2.0 - 2020-09-16

Fixed

  • better handling of spécįåł characters
  • improved rearranging of quick replies
  • fixed a bug that sometimes prevented confusion matrix to be computed when working with multiple languages

Changed

  • chart with all tags in statistics has been removed and replaced with custom charts following up on any combination of tags
  • allow forcing a start command to be sent, even if there is a recent history in the conversation
  • changes to the Zendesk integration for more configuration options
  • added access to the chatbot menu from the main title bar
  • show date and time of unanswered messages, allow better filtering on them
  • file entities have been removed, replaced by regular entities
  • made browser notifications for takeover requests clickable
  • reduced needless http calls done by the widget
  • allow combining any sort of vectorisation
  • statistics page revamped
  • reduce amount of calls necessary to save a scenario
  • use new google actions way of working
  • twilio integration improved
  • clearer takeover status in widget

Added

  • allow automatic anonymising/removing of messages
  • allow publishing some integrations separately without publishing bot
  • allow viewing unanswered messages from statistics
  • allow adding multiple rules for activating a response, e.g. intent is "hello" or intent is "help"
  • added regex entity values
  • added time presets in the statistics page
  • added secrets in addition to environment variables
  • added automatic versioning of chatbots
  • added tracking of end of chat
  • added a change log of user actions performed on the chatbot
  • made browser notifications for takeover requests clickable
  • added widget style templates to choose from
  • added a message to be shown for unsupported browsers
  • make it clear in takeover when a user is no longer in the chat
  • visitor distribution charts for scenarios (beta)
  • allow quick "assign to me"/"assign to bot" in takeover view
  • show quick replies in scenario editor
  • show message distribution per hour in statistics
  • allow file upload in chat conversations
  • allow cross-language training (beta)
  • microsoft teams integration for takeover (with video call) (beta)
  • microsoft teams integration as a user channel
  • google storage integration for storing files
  • allow users to end takeover from the widget

2.1.0 - 2020-02-18

Fixed

  • Fixed the order of entities not being consistent if the same entity occurs multiple times
  • Adjusted database indexes for performance
  • Improved character vectorization
  • In case of commands (not_understood, error), keep the original input in the bot brain for better debugging
  • Improved performance when rendering large scenarios
  • Fix confusion matrix sometimes not computed
  • Improve handling of large user input

Changed

  • Only retrain affected language when edits happen
  • Remove automatic start message from statistics
  • Don’t automatically leave scenario on save
  • Show time of message in takeover separately and allow filtering on that time
  • Don't automatically apply intent/entity search to their sentences/values.

Added

  • Added release notes
  • Allow to send message after a certain amount of time
  • Allow code responses to add/remove entities or intents to the context
  • Allow reordering quick replies
  • Improve highlight of selected conversation in takeover
  • Better overview of unanswered questions with filtering
  • Show response usage statistics in scenario editor
  • Enable hybrid cloud setup where responder is local to customer installation but chatbot uses Oswald Saas
  • Allow debugging of code responses on local machine
  • Allow sentence embeddings as vectorisation
  • Allow libraries to reuse parts of a chatbot
  • Allow cmd-s or ctrl-s to save a scenario
  • Allow code responses to import code snippets as libraries
  • Allow search of response content (messages and code responses)
  • Allow quick switch of scenario using a sidebar
  • Automatically add tags for not_understood and error message
  • Allow configuration of widget script parameters in the tryout page
Last modified 8mo ago